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Frequently Asked Questions

If you are experiencing severe symptoms and/or a medical emergency, STOP using this website and call 911 immediately.

Click on any question below to view the answer:

What conditions or situations are seen in the emergency room?

The emergency room evaluates and treats life-threatening medical conditions, such as chest pain, shortness of breath, uncontrolled bleeding, poisoning, head injuries, fractures, or severe pain. The emergency room is your best choice for care when no other medical service location is open or accessible.

Does the emergency room provide assistance for mental health issues?

If a patient has suicidal or homicidal feelings, they should go to the emergency room. After assessment and stabilization, the patient is referred for appropriate follow-up care and counseling.

Does the emergency medicine team provide referrals for follow-up care?

Yes, any care, including test results, become part of the patient’s medical record. If follow-up care is required, the appropriate area is provided the necessary information and will call the patient to schedule an appointment.

Should the emergency room be notified in advance about a visit?

It is not necessary to call ahead, and time should not be wasted in a true emergency. However, if you are seeking after-hours care for a non-emergency condition, you can call ahead to verify wait times or talk to a nurse. 

Does the emergency room also provide care for non-emergency conditions?

The emergency room provides care for non-emergency conditions when no other healthcare location is open or accessible. Non-emergency walk-in care is available at the Northwest Clinic, Skyway Clinic, or FastCare Clinics in Rochester's Shopko stores. View estimated wait times at these non-emergency locations.

Will the emergency room call me with test results from my visit?

Yes, any care, including test results, become part of the patient’s medical record. If follow-up care is required, the appropriate area is provided the necessary information and will call the patient to schedule an appointment.

How does the emergency room handle patients requiring care beyond OMC's capacity?

After the emergency room has ruled out life-threatening conditions or stabilized a patient, referrals may be necessary to another hospital, an outpatient provider, or to another facility. For serious cardiac concerns, evaluation, testing, and all laboratory pre-work are completed before transfer. Subsequently, patients are transferred to Mayo, bypassing the Mayo ER, and admitted directly to the hospital.

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Still have a question? Talk with your primary healthcare provider, use our Contact Us form, or log in to your MyOMC patient portal account to send us a secure message.