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Safety, Quality, and Satisfaction

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We know it’s not enough simply to say that we offer safe, quality care. We think our improvements in patient safety and quality care speak well of our promises—promises to our patients, staff and communities.

Olmsted Medical Center has joined the Institute for Healthcare Improvement’s “5 Million Lives Campaign” and focuses on all national/state patient safety goals. We provide high-quality care, as showed by our high ratings in many categories of diabetes care, according to MN Community Care Measurement. Olmsted Medical Center clinicians score well on the Minnesota Measurement Project’s quality indicators, confirming that we are competitive with our Minnesota peers in delivering high-quality healthcare.

Olmsted Medical Center is committed to making the quality of your patient care and patient safety better. We re-certify our services and buildings through the Minnesota Department of Health (MDH) each year. We also focus on long-term quality improvement projects throughout OMC and use a team approach.

Ongoing safety and quality work includes a clinician-led Chronic Disease Management team working on helping patients manage conditions including diabetes, congestive heart failure, preventive health services, asthma, and postpartum depression. Our Level-IV Trauma Hospital rating, Hospital Rapid Response Teams, prevention of skin breakdown and decubitus ulcers, and the prevention and control of Methicillin-resistant staphylococcus aureas (MRSA) infections are just a few of Olmsted Medical Center’s advances in patient safety and quality care.

Patient Satisfaction Surveys

OMC partners with Quality Data Management (QDM) to conduct random satisfaction phone surveys about patients' recent clinical experiences at Olmsted Medical Center. The feedback we gather through this surveys is invaluable—input collected during these surveys is analyzed in aggregate to help guide OMC's ongoing clinical quality-improvement efforts. Survey participants' identities are kept anonymous and are not shared with OMC caregivers

Contact Us

OMC Quality Services can be reached Monday through Friday, 8:00 AM to 5:00 PM (except on holidays), at:

tel: 507.292.7091 or 507.292.7120

Mailing address:

Olmsted Medical Center
Attn: Quality Services
210 Ninth Street SE 
Rochester, MN 55904