On-Demand Video Visits 

Olmsted Medical Center offers a virtual option for patients to receive healthcare. Using the virtual video visit platform called “On-Demand” in the patient portal, OMC MyChart, patients will be able to receive care without leaving their home. Available Monday through Friday, from 5:00 – 9:00 PM, care is available for acute and chronic conditions, medication refills (non-narcotic) as well as for general medical issues and mental health (no new diagnosis). Each appointment will be approximately 15 minutes and will be available on a first-come, first-served basis. On-Demand is not for emergency care.

To be seen by a provider, patients will need to sign into OMC MyChart and select On-Demand from the menu. Patients will then be placed in a virtual line until a provider is available. The wait time could range from 5 to 20 minutes, depending on how many people are already in line.

If the provider determines a prescription is needed, they will send the request to the patient’s preferred pharmacy. Narcotic medications will not be able to be prescribed through the On-Demand appointment.

Virtual visits do not include laboratory or other tests. Tests, if needed, will need to be done at one of OMC’s locations.

If during the video visit it is determined the patient needs to have follow-up or additional care, the patient will receive information about next steps. Following the On-Demand visit, the provider will share information about the virtual visit with the patient’s care provider.

To use On-Demand patients will need to:

  • be a Minnesota resident and be physically located in the state of Minnesota at the time of the visit
    • On-Demand is not available for “snowbirds” or patients who are traveling outside the state of Minnesota
  • have access to a camera, either on their desktop computer, tablet, or mobile device
  • verify their insurance.

The cost for an On-Demand visit is similar to an in-person appointment in a primary care provider’s office.  If during the appointment the provider determines the patient needs to be seen in the Emergency department, there will not be a charge for the video visit.